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Pipedrive

CRM · Estonie
Fondé en 2010 · pipedrive.com

Estonian-rooted sales CRM with a 300+ Tallinn engineering hub, but US-PE-controlled (Vista Equity) and AWS-hosted across EU and US regions.

Pipedrive propose un hébergement européen en Estonie, mais une maison mère ou un sous-traitant américain laisse une exposition matérielle au CLOUD Act. Référencé dans la catégorie CRM.

Notes d’évaluation

Estonian-rooted CRM with a 300+ Tallinn engineering hub and a named sub-processors page, but Vista Equity Partners (US private equity) has held the majority since November 2020 and customer accounts are hosted on AWS across Europe and the United States. AWS is a US-owned hyperscaler regardless of region, and customers may end up on US-region infrastructure depending on signup geography; the combination of US-PE majority ownership and AWS hosting triggers material CLOUD Act exposure and places ownership at eu_hq_us_funded rather than eu_owned.

Constats

CLOUD Act
Actionnariat
Sous-traitants
25 · 18 US

Signaux vérifiés

Juridiction
  • Hébergement UE / adéquation: Oui
  • Opérateur UE / adéquation: Oui
  • Aucune exposition au CLOUD Act: Non
Transparence
  • DPA public: Oui
  • Sous-traitants divulgués: Oui
  • Clients open source: Non
  • Certification tierce: Oui
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À propos de Pipedrive

Pipedrive is an Estonian-rooted sales CRM founded in Tallinn in 2010 by Timo Rein, Urmas Purde, Ragnar Sass, Martin Henk, and Martin Tajur. The product targets SMB and mid-market sales teams with pipeline management, deal automation, AI assistants, and a 400+ integration ecosystem; the company reports more than 100,000 paying customers across 179 countries, with the engineering and product hub still based in Tallinn (300+ employees from 30+ nationalities) and global operations spanning Lisbon, Prague, Berlin, New York, and Florida.

For an EU-sovereignty-focused directory, Pipedrive is a tricky listing because the brand identity (Estonian unicorn) is in tension with the cap-table reality. In November 2020, Vista Equity Partners, a US private-equity firm headquartered in Austin, Texas, took a majority investment, valuing the company at US$1.5 billion. Earlier investors (Bessemer Venture Partners, Insight Partners, Atomico, DTCP, Rembrandt Venture Partners) remained as minority shareholders. Customer data is hosted on Amazon Web Services in regions across Europe AND the United States: Pipedrive's own support docs confirm that "Pipedrive accounts are hosted in AWS data centers in Europe and the US" with new sign-ups assigned by region, and historical Rackspace data centres in Frankfurt, Chicago, and London have been migrated under AWS management. Per our strict CLOUD Act stance (parent jurisdiction matters per Schrems II / Microsoft Ireland v US), this triggers material CLOUD Act exposure despite the EU-rooted brand and an ISO 27001, ISO 27701 and SOC 2-attested security program: US-PE-majority ownership (eu_hq_us_funded) combined with AWS hosting across EU and US regions are the two key sovereignty gaps here.

Pricing in 2026 is published directly in EUR and starts at the Lite plan, renamed from Essential in the July 2025 rebrand, at €14/user/month billed annually (€24 billed monthly), with Growth at €39, Premium at €59 and Ultimate at €79 on annual billing; a 14-day no-credit-card free trial is offered and there is no permanent free tier. The product is in 25+ languages including English, Estonian, German, French, Spanish, Portuguese, Italian, Russian, and Polish. Best fit: SMB and mid-market sales teams that want a polished pipeline-CRM and either tolerate a US-PE-controlled vendor on AWS or specifically want EU-sourced engineering. Procurement teams with strict EU-sovereignty requirements should look at centralstationCRM (DE) or combit CRM (DE) instead, listed below in this category; the other European vendors here, Teamleader, Salesflare, weclapp and SuperOffice, each disclose a US-owned hyperscaler or a US private-equity layer of their own.

Carte des sous-traitants · 25

Source
  • Amazon Web Services, Inc. US
    États-Unis

    Hosting and CDN services in Europe and the USA

  • Anthropic, PBC US
    États-Unis

    AI features and functionality (all Client Data used in AI features)

  • Cloudflare, Inc. US
    États-Unis

    Content distribution, security, abuse prevention, DNS

  • Forge Technology, Inc. (Paragon) US
    États-Unis

    Embedded integration platform for Marketplace apps

  • Hyperdoc Inc. (Recall.ai) US
    États-Unis

    AI meeting intelligence (audio, video, meeting metadata)

  • Intercom R&D Unlimited Company US
    Irlande

    Customer support conversations processor

  • OpenAI Ireland Limited US
    Irlande

    AI features (email summarization and generation)

  • Pipedrive Germany GmbH US
    Allemagne

    Pipedrive affiliate sub-processor

  • Pipedrive Inc. US
    États-Unis

    Pipedrive affiliate sub-processor

  • Pipedrive Ireland Ltd US
    Irlande

    Pipedrive affiliate sub-processor

  • Pipedrive Latvia SIA US
    Lettonie

    Pipedrive affiliate sub-processor

  • Pipedrive OÜ US
    Estonie

    Pipedrive affiliate sub-processor

  • Pipedrive Portugal Sociedade Unipessoal, Lda US
    Portugal

    Pipedrive affiliate sub-processor

  • Pipedrive Prague s.r.o. US
    Tchéquie

    Pipedrive affiliate sub-processor

  • Pipedrive UK Ltd US
    Royaume-Uni

    Pipedrive affiliate sub-processor

  • Rackspace GmbH US
    Suisse

    Support services for AWS

  • Twilio SendGrid, Inc. US
    États-Unis

    Smart Email BCC feature provider

  • Zight, Inc. US
    États-Unis

    Screenshot and recording sharing in customer support

  • Amplify5 ltd non-US
    Royaume-Uni

    Customer support conversations processor

  • Atlassian PTY Ltd. (Loom) non-US
    Australie

    Image/video/attachment sharing in customer support

  • Dealfront Finland Oy EU
    Finlande

    Web Visitors feature provider

  • Fullview ApS EU
    Danemark

    Screen sharing and co-browsing for support

  • Growster SAS (Surfe) EU
    France

    Data enrichment and lead intelligence

  • Messagebird UK Ltd. (Bird) non-US
    Royaume-Uni

    Live Chat feature in LeadBooster

  • Tet SIA EU
    Lettonie

    Hosting services for the Campaigns feature

Source : liste publiée des sous-traitants de l’éditeur, lue le 26 août 2026.

18 sous-traitants sur 25 sont détenus par des capitaux américains ou établis aux États-Unis. Exposition au CLOUD Act applicable.

Référentiels & certifications

ISO/IEC 27001
Active
ISO/IEC 27701
Active
SOC 2
Active
Information · cadre US

Matrice de fonctionnalités

Tableau 2Fonctionnalités de Pipedrive

Pipeline commercial Oui
Sync e-mail Oui
Automatisation Oui
Capture de leads Oui
Campagnes e-mail Oui
Devis / facturation Non
Téléphonie Non
Application mobile Oui
Offre gratuite Non

Intégration & accès

REST API Oui
SSO (SAML / OIDC) Oui

Conformité & gouvernance

Audit log Oui
Self-host / on-prem option Non

Tarifs & paliers

à partir de 14 €/mois
Payant · facturé annuellement
Voir la page tarifs

Documents publics

  • Contrat de sous-traitance (DPA)
    www.pipedrive.com/en…
    Ouvrir
  • Liste des sous-traitants
    www.pipedrive.com/en…
    Ouvrir
  • Conditions d'utilisation
    www.pipedrive.com/en…
    Ouvrir

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