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Pipedrive

CRM · Estland
Gegründet 2010 · pipedrive.com

Estonian-rooted sales CRM with a 300+ Tallinn engineering hub, but US-PE-controlled (Vista Equity) and AWS-hosted across EU and US regions.

Pipedrive bietet EU-Hosting in Estland, doch ein US-Mutterkonzern oder Unterauftragsverarbeiter hinterlässt ein materielles CLOUD-Act-Risiko. Gelistet unter CRM.

Bewertungsnotizen

Estonian-rooted CRM with a 300+ Tallinn engineering hub and a named sub-processors page, but Vista Equity Partners (US private equity) has held the majority since November 2020 and customer accounts are hosted on AWS across Europe and the United States. AWS is a US-owned hyperscaler regardless of region, and customers may end up on US-region infrastructure depending on signup geography; the combination of US-PE majority ownership and AWS hosting triggers material CLOUD Act exposure and places ownership at eu_hq_us_funded rather than eu_owned.

Befund

CLOUD Act
Eigentümer
Unterauftragsverarbeiter
25 · 18 US

Geprüfte Signale

Jurisdiktion
  • EU-/Angemessenheits-Hosting: Ja
  • EU-/Angemessenheits-Betreiber: Ja
  • Keine US-CLOUD-Act-Exposition: Nein
Transparenz
  • Öffentlicher AVV: Ja
  • Unterauftragsverarbeiter offengelegt: Ja
  • Open-Source-Clients: Nein
  • Zertifizierung durch Dritte: Ja
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Über Pipedrive

Pipedrive is an Estonian-rooted sales CRM founded in Tallinn in 2010 by Timo Rein, Urmas Purde, Ragnar Sass, Martin Henk, and Martin Tajur. The product targets SMB and mid-market sales teams with pipeline management, deal automation, AI assistants, and a 400+ integration ecosystem; the company reports more than 100,000 paying customers across 179 countries, with the engineering and product hub still based in Tallinn (300+ employees from 30+ nationalities) and global operations spanning Lisbon, Prague, Berlin, New York, and Florida.

For an EU-sovereignty-focused directory, Pipedrive is a tricky listing because the brand identity (Estonian unicorn) is in tension with the cap-table reality. In November 2020, Vista Equity Partners, a US private-equity firm headquartered in Austin, Texas, took a majority investment, valuing the company at US$1.5 billion. Earlier investors (Bessemer Venture Partners, Insight Partners, Atomico, DTCP, Rembrandt Venture Partners) remained as minority shareholders. Customer data is hosted on Amazon Web Services in regions across Europe AND the United States: Pipedrive's own support docs confirm that "Pipedrive accounts are hosted in AWS data centers in Europe and the US" with new sign-ups assigned by region, and historical Rackspace data centres in Frankfurt, Chicago, and London have been migrated under AWS management. Per our strict CLOUD Act stance (parent jurisdiction matters per Schrems II / Microsoft Ireland v US), this triggers material CLOUD Act exposure despite the EU-rooted brand and an ISO 27001, ISO 27701 and SOC 2-attested security program: US-PE-majority ownership (eu_hq_us_funded) combined with AWS hosting across EU and US regions are the two key sovereignty gaps here.

Pricing in 2026 is published directly in EUR and starts at the Lite plan, renamed from Essential in the July 2025 rebrand, at €14/user/month billed annually (€24 billed monthly), with Growth at €39, Premium at €59 and Ultimate at €79 on annual billing; a 14-day no-credit-card free trial is offered and there is no permanent free tier. The product is in 25+ languages including English, Estonian, German, French, Spanish, Portuguese, Italian, Russian, and Polish. Best fit: SMB and mid-market sales teams that want a polished pipeline-CRM and either tolerate a US-PE-controlled vendor on AWS or specifically want EU-sourced engineering. Procurement teams with strict EU-sovereignty requirements should look at centralstationCRM (DE) or combit CRM (DE) instead, listed below in this category; the other European vendors here, Teamleader, Salesflare, weclapp and SuperOffice, each disclose a US-owned hyperscaler or a US private-equity layer of their own.

Unterauftragsverarbeiter-Karte · 25

Quelle
  • Amazon Web Services, Inc. US
    Vereinigte Staaten

    Hosting and CDN services in Europe and the USA

  • Anthropic, PBC US
    Vereinigte Staaten

    AI features and functionality (all Client Data used in AI features)

  • Cloudflare, Inc. US
    Vereinigte Staaten

    Content distribution, security, abuse prevention, DNS

  • Forge Technology, Inc. (Paragon) US
    Vereinigte Staaten

    Embedded integration platform for Marketplace apps

  • Hyperdoc Inc. (Recall.ai) US
    Vereinigte Staaten

    AI meeting intelligence (audio, video, meeting metadata)

  • Intercom R&D Unlimited Company US
    Irland

    Customer support conversations processor

  • OpenAI Ireland Limited US
    Irland

    AI features (email summarization and generation)

  • Pipedrive Germany GmbH US
    Deutschland

    Pipedrive affiliate sub-processor

  • Pipedrive Inc. US
    Vereinigte Staaten

    Pipedrive affiliate sub-processor

  • Pipedrive Ireland Ltd US
    Irland

    Pipedrive affiliate sub-processor

  • Pipedrive Latvia SIA US
    Lettland

    Pipedrive affiliate sub-processor

  • Pipedrive OÜ US
    Estland

    Pipedrive affiliate sub-processor

  • Pipedrive Portugal Sociedade Unipessoal, Lda US
    Portugal

    Pipedrive affiliate sub-processor

  • Pipedrive Prague s.r.o. US
    Tschechien

    Pipedrive affiliate sub-processor

  • Pipedrive UK Ltd US
    Vereinigtes Königreich

    Pipedrive affiliate sub-processor

  • Rackspace GmbH US
    Schweiz

    Support services for AWS

  • Twilio SendGrid, Inc. US
    Vereinigte Staaten

    Smart Email BCC feature provider

  • Zight, Inc. US
    Vereinigte Staaten

    Screenshot and recording sharing in customer support

  • Amplify5 ltd non-US
    Vereinigtes Königreich

    Customer support conversations processor

  • Atlassian PTY Ltd. (Loom) non-US
    Australien

    Image/video/attachment sharing in customer support

  • Dealfront Finland Oy EU
    Finnland

    Web Visitors feature provider

  • Fullview ApS EU
    Dänemark

    Screen sharing and co-browsing for support

  • Growster SAS (Surfe) EU
    Frankreich

    Data enrichment and lead intelligence

  • Messagebird UK Ltd. (Bird) non-US
    Vereinigtes Königreich

    Live Chat feature in LeadBooster

  • Tet SIA EU
    Lettland

    Hosting services for the Campaigns feature

Quelle: veröffentlichte Unterauftragsverarbeiter-Liste des Anbieters, gelesen am 26 Aug 2026.

18 von 25 Unterauftragsverarbeitern sind in US-Eigentum oder haben ihren Sitz in den USA. CLOUD-Act-Risiko anwendbar.

Rahmenwerke & Zertifizierungen

ISO/IEC 27001
Aktiv
ISO/IEC 27701
Aktiv
SOC 2
Aktiv
Hinweis · US-Rahmenwerk

Funktionsmatrix

Tabelle 2Funktionen von Pipedrive

Sales-Pipeline Ja
E-Mail-Sync Ja
Workflow-Automatisierung Ja
Lead-Erfassung Ja
E-Mail-Kampagnen Ja
Angebote / Rechnungen Nein
Telefonie Nein
Mobile App Ja
Gratis-Tarif Nein

Integration & Zugriff

REST API Ja
SSO (SAML / OIDC) Ja

Compliance & Governance

Audit log Ja
Self-host / on-prem option Nein

Preise & Tarife

ab 14 €/Monat
Kostenpflichtig · jährliche Abrechnung
Preisseite ansehen

Öffentliche Dokumente

  • Auftragsverarbeitungsvertrag (AVV)
    www.pipedrive.com/en…
    Öffnen
  • Liste der Unterauftragsverarbeiter
    www.pipedrive.com/en…
    Öffnen
  • Nutzungsbedingungen
    www.pipedrive.com/en…
    Öffnen

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  • combit CRM
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