Zum Inhalt springen
EU VETTED

Reservio

Terminbuchung · Tschechien
Gegründet 2012 · reservio.com

Brno-based Czech booking platform (Reservio s.r.o., ABUGO Group), 500k+ businesses, freemium with branded customer apps.

Reservio bietet EU-Hosting in Tschechien, doch ein US-Mutterkonzern oder Unterauftragsverarbeiter hinterlässt ein materielles CLOUD-Act-Risiko. Gelistet unter Terminbuchung.

Bewertungsnotizen

Reservio s.r.o. (Brno, Czech Republic; incorporated 6 November 2012; member of the ABUGO Group) is a Czech online booking platform serving 500,000+ businesses and 21M+ clients annually with a freemium model: scheduling calendar, POS, client and team management, branded customer apps, and SMS / email reminders. Ownership is clean: a Czech s.r.o. inside a Czech SaaS holding group, no PE or VC chain visible, and the payment rail is Adyen N.V. in Amsterdam rather than a US processor. Data residency is committed in writing — "all data are located only on servers in the European Union or in countries that ensure protection of personal data in a manner equivalent to" Czech law — and CDN delivery runs through CDN77 (Czech-incorporated, ultimately Datacamp Limited in Cyprus), so the asset layer is EU-domiciled too. The processor chain is where the score falls. The privacy policy names, as recipients, Twilio Inc. / SendGrid (USA) for the booking confirmations and reminders that carry client names and appointment detail, OpenAI, L.L.C. (USA), New Relic, Inc. (USA) for monitoring and Intercom, Inc. (USA) for support, alongside Microsoft Clarity, Google Analytics / Tag Manager / Ads, Facebook and Seznam.cz on the marketing side. Four US-owned processors touching product data, one of them an AI vendor, is material exposure and ≥3 US sub-processors, which caps the score at 3. The DPA itself is fine — it is publicly readable as Article 21.3 of the terms and conditions, no login and no sales gate — but the hosting provider is still unnamed, and Google Calendar / Microsoft 365 / Zoom connections are not addressed anywhere in the policy set.

Befund

CLOUD Act
Eigentümer
Unterauftragsverarbeiter
— nicht offengelegt

Geprüfte Signale

Jurisdiktion
  • EU-/Angemessenheits-Hosting: Ja
  • EU-/Angemessenheits-Betreiber: Ja
  • Keine US-CLOUD-Act-Exposition: Nein
Transparenz
  • Öffentlicher AVV: Ja
  • Unterauftragsverarbeiter offengelegt: Ja
  • Open-Source-Clients: Nein
  • Zertifizierung durch Dritte: Nein
Springen zu

Über Reservio

Reservio is a Brno-headquartered Czech online appointment-scheduling platform operated by Reservio s.r.o. and a member of the ABUGO Group. Incorporated on 6 November 2012, the company has scaled to 500,000+ businesses on the platform with 21M+ clients and 20M+ bookings per year, large enough to be a serious B2C booking marketplace in Central and Eastern Europe alongside being a B2B scheduling tool. The product surface covers scheduling calendar, online booking website, POS, client management, team management, mobile apps (iOS/Android), SMS and email reminders, online payments, and an optional branded customer app (white-label mobile app) for businesses on higher tiers. The freemium model unlocks the scheduling calendar, booking website, client management, team coordination, and integrated POS without payment.

For an EU-sovereignty audit Reservio is a clean Czech ownership story: no PE / VC chain visible, member of the ABUGO Group (Czech corporate holding), 23 employees. CDN delivery is via CDN77 (a Czech-incorporated CDN provider, ultimately part of Datacamp Limited in Cyprus); Czech and Cypriot incorporations are both inside the EU so the asset layer is EU-domiciled. Where the listing weakens is the processor chain rather than the paperwork. The DPA is publicly readable as Article 21.3 of the terms and conditions, with no login and no sales gate, and the privacy policy enumerates the recipients. Payments run through Adyen N.V. in Amsterdam, an EU rail in a category where the US default is Stripe, but the same list names Twilio Inc. / SendGrid (USA) for the booking confirmations and reminders that carry client names and appointment detail, OpenAI, L.L.C. (USA) with no stated purpose, New Relic (USA) for monitoring and Intercom (USA) for support: Erheblich. The customer-data hosting provider is still not publicly named; the privacy policy commits to residency in the EU or an equivalent country instead of naming a provider.

Best fit: Czech, Slovak, Polish, Hungarian, and broader CEE small and medium service businesses (beauty salons, fitness clubs, language schools, medical practices, equipment rentals); EU SMBs that benefit from Reservio's white-label customer-app option; multilingual booking pages across the CEE language belt. Procurement-grade EU-only buyers should ask Reservio to name its hosting provider, and to state what booking data, if any, reaches OpenAI, before signing.

Unterauftragsverarbeiter-Karte · nicht offengelegt

Anbieter veröffentlicht keine Liste der Unterauftragsverarbeiter. Schrems-II-Konformität und CLOUD-Act-Risiko lassen sich ohne sie nicht unabhängig prüfen.

Rahmenwerke & Zertifizierungen · keine gelistet

Wir haben die Website des Anbieters und die Register der Zertifizierungsstellen geprüft. Keine aktiven Zertifizierungen gefunden zum Zeitpunkt der letzten Prüfung (2026-08-26).

Funktionsmatrix

Tabelle 1Funktionen von Reservio

Zahlungserfassung Ja
White-Label Ja
Kalender-Sync Ja
Gruppenbuchungen Ja
Video-Integration Nein
Automatische Erinnerungen Ja
Gratis-Tarif Ja

Integration & Zugriff

REST API Ja
SSO (SAML / OIDC) Nein

Compliance & Governance

Audit log Nein
Self-host / on-prem option Nein

Preise & Tarife

Individuelle Preise

Kontaktieren Sie den Anbieter für Staffel- oder Mengenpreise.

Preisseite ansehen

Öffentliche Dokumente

  • Auftragsverarbeitungsvertrag (AVV)
    www.reservio.com/terms-and-conditions…
    Öffnen
  • Liste der Unterauftragsverarbeiter
    www.reservio.com/privacy-policy…
    Öffnen
  • Nutzungsbedingungen
    www.reservio.com/terms…
    Öffnen

Alternativen in dieser Kategorie

  • Cal.com
    Vereinigte Staaten · 12 $/Mt.
    US-verbunden
    Öffentl. AVV: Nein Subprozessoren: Ja Open Source: Ja
  • Cronofy
    Vereinigtes Königreich
    EU-gehostet
    Öffentl. AVV: Nein Subprozessoren: Nein Open Source: Nein
  • Doodle
    Schweiz
    EU-gehostet
    Öffentl. AVV: Ja Subprozessoren: Ja Open Source: Nein
Alle terminbuchung-Alternativen ansehen