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EU VETTED

Lime CRM

CRM · Suède
Fondé en 1990 · lime-technologies.com

Swedish public-listed Nordic + DACH CRM (Lime Technologies, since 1990), 1M+ users, vertical-tailored, agnostic to single-vendor lock-in.

Lime CRM propose un hébergement européen en Suède, mais une maison mère ou un sous-traitant américain laisse une exposition matérielle au CLOUD Act. Référencé dans la catégorie CRM.

Notes d’évaluation

Lime Technologies Sweden AB (Org. nr 556397-0465) is a publicly-listed Swedish enterprise software company operating Lime CRM, Lime Go, Lime Connect, and Lime Intenz with 1M+ users across 6 European markets (SE, DK, DE, FI, NL, NO). Ownership is the strong signal and is unchanged: Nasdaq Stockholm listed, no controlling US shareholder, EU-operated. The processor chain is the weak one, and it is now published. Lime's sub-processor page names Amazon Web Services (EU) for cloud storage and backup of Lime CRM, Lime Forms and Lime Portal, alongside Nylas Inc. (US and Ireland, calendar integration for Lime Go) and Flatfile Inc. (US entity, processing in Germany, contact import for Lime Go). A US-owned hyperscaler holding customer data at rest is material CLOUD Act exposure under the rubric regardless of the EU region, so the earlier minor flag no longer holds and the score drops from 4 to 3. The Trust Center does confirm ISO/IEC 27001 certification with a published Statement of Applicability, but it describes hosting only as a 'Major Cloud Provider' and publishes no data-centre country, so hosting_country_iso is null rather than Sweden.

Constats

CLOUD Act
Actionnariat
Sous-traitants
— non divulgué

Signaux vérifiés

Juridiction
  • Hébergement UE / adéquation: Oui
  • Opérateur UE / adéquation: Oui
  • Aucune exposition au CLOUD Act: Non
Transparence
  • DPA public: Oui
  • Sous-traitants divulgués: Oui
  • Clients open source: Non
  • Certification tierce: Oui
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À propos de Lime CRM

Lime CRM is the flagship product of Lime Technologies Sweden AB (Org. nr 556397-0465), a publicly-listed Swedish enterprise software company that traces back to 1990 (originally as a Lund University spin-off) and now operates across Sweden, Denmark, Germany, Finland, Netherlands, and Norway with more than 1 million users. The product portfolio is unusually broad for a Nordic CRM vendor: Lime CRM (enterprise CRM tailored by vertical), Lime Go (plug-and-play B2B sales CRM), Lime Connect (customer messaging + AI), and Lime Intenz (change-management services). Industry verticals include real estate, manufacturing, energy, retail / wholesale, NGO, services, and consultancy.

For an EU-sovereignty audit the key positive signals are strong: the operating entity is publicly listed on Nasdaq Stockholm (per the investor-relations page at investors.lime-technologies.com), Swedish-incorporated, and no controlling US shareholder is on record; the cap table is a Swedish public free-float with institutional investors and founder/insider holdings. Operations are confined to Nordic and DACH/Benelux markets with explicit EU jurisdiction. Two gaps recorded in May have since closed, and not in the vendor's favour. The Trust Center now publishes an ISO/IEC 27001 certification with a Statement of Applicability, and the sub-processor list names Amazon Web Services (EU) for cloud storage and backup of Lime CRM, Lime Forms and Lime Portal, alongside Nylas Inc. (US and Ireland) and Flatfile Inc. (a US entity processing in Germany) for Lime Go. A US-owned hyperscaler holding customer data at rest puts CLOUD Act exposure at Significative regardless of the EU region, and the Trust Center still describes hosting only as a "Major Cloud Provider" without naming a data-centre country.

Pricing is enterprise / volume-negotiated; trial signups offered for both Lime CRM and Lime Go. Best fit: Nordic and DACH SMBs and mid-market companies in real estate, manufacturing, energy, retail, NGO, or consulting verticals that want a publicly-listed Swedish vendor with deep industry templates and multi-product breadth across CRM + customer messaging + change management. Procurement-grade EU-only buyers should ask which AWS region holds their data, since the vendor publishes only "EU", and read the DPA, which is public but served as a scanned PDF without a text layer.

Carte des sous-traitants · non divulgué

L'éditeur ne publie pas de liste de sous-traitants. La conformité Schrems II et l'exposition au CLOUD Act ne peuvent pas être vérifiées indépendamment sans elle.

Référentiels & certifications

ISO/IEC 27001
Active

Matrice de fonctionnalités

Tableau 1Fonctionnalités de Lime CRM

Pipeline commercial Oui
Sync e-mail Oui
Automatisation Oui
Capture de leads Oui
Campagnes e-mail Oui
Devis / facturation Oui
Téléphonie Oui
Application mobile Non
Offre gratuite Non

Intégration & accès

REST API Oui
SSO (SAML / OIDC) Oui

Conformité & gouvernance

Audit log Oui
Self-host / on-prem option Oui

Tarifs & paliers

Tarifs sur mesure

Contactez l’éditeur pour les tarifs par palier ou volume.

Voir la page tarifs

Documents publics

  • Contrat de sous-traitance (DPA)
    www.lime-technologies.com/en…
    Ouvrir
  • Liste des sous-traitants
    www.lime-technologies.com/en…
    Ouvrir

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