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EU VETTED

Lime CRM

CRM · Schweden
Gegründet 1990 · lime-technologies.com

Swedish public-listed Nordic + DACH CRM (Lime Technologies, since 1990), 1M+ users, vertical-tailored, agnostic to single-vendor lock-in.

Lime CRM bietet EU-Hosting in Schweden, doch ein US-Mutterkonzern oder Unterauftragsverarbeiter hinterlässt ein materielles CLOUD-Act-Risiko. Gelistet unter CRM.

Bewertungsnotizen

Lime Technologies Sweden AB (Org. nr 556397-0465) is a publicly-listed Swedish enterprise software company operating Lime CRM, Lime Go, Lime Connect, and Lime Intenz with 1M+ users across 6 European markets (SE, DK, DE, FI, NL, NO). Ownership is the strong signal and is unchanged: Nasdaq Stockholm listed, no controlling US shareholder, EU-operated. The processor chain is the weak one, and it is now published. Lime's sub-processor page names Amazon Web Services (EU) for cloud storage and backup of Lime CRM, Lime Forms and Lime Portal, alongside Nylas Inc. (US and Ireland, calendar integration for Lime Go) and Flatfile Inc. (US entity, processing in Germany, contact import for Lime Go). A US-owned hyperscaler holding customer data at rest is material CLOUD Act exposure under the rubric regardless of the EU region, so the earlier minor flag no longer holds and the score drops from 4 to 3. The Trust Center does confirm ISO/IEC 27001 certification with a published Statement of Applicability, but it describes hosting only as a 'Major Cloud Provider' and publishes no data-centre country, so hosting_country_iso is null rather than Sweden.

Befund

CLOUD Act
Eigentümer
Unterauftragsverarbeiter
— nicht offengelegt

Geprüfte Signale

Jurisdiktion
  • EU-/Angemessenheits-Hosting: Ja
  • EU-/Angemessenheits-Betreiber: Ja
  • Keine US-CLOUD-Act-Exposition: Nein
Transparenz
  • Öffentlicher AVV: Ja
  • Unterauftragsverarbeiter offengelegt: Ja
  • Open-Source-Clients: Nein
  • Zertifizierung durch Dritte: Ja
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Über Lime CRM

Lime CRM is the flagship product of Lime Technologies Sweden AB (Org. nr 556397-0465), a publicly-listed Swedish enterprise software company that traces back to 1990 (originally as a Lund University spin-off) and now operates across Sweden, Denmark, Germany, Finland, Netherlands, and Norway with more than 1 million users. The product portfolio is unusually broad for a Nordic CRM vendor: Lime CRM (enterprise CRM tailored by vertical), Lime Go (plug-and-play B2B sales CRM), Lime Connect (customer messaging + AI), and Lime Intenz (change-management services). Industry verticals include real estate, manufacturing, energy, retail / wholesale, NGO, services, and consultancy.

For an EU-sovereignty audit the key positive signals are strong: the operating entity is publicly listed on Nasdaq Stockholm (per the investor-relations page at investors.lime-technologies.com), Swedish-incorporated, and no controlling US shareholder is on record; the cap table is a Swedish public free-float with institutional investors and founder/insider holdings. Operations are confined to Nordic and DACH/Benelux markets with explicit EU jurisdiction. Two gaps recorded in May have since closed, and not in the vendor's favour. The Trust Center now publishes an ISO/IEC 27001 certification with a Statement of Applicability, and the sub-processor list names Amazon Web Services (EU) for cloud storage and backup of Lime CRM, Lime Forms and Lime Portal, alongside Nylas Inc. (US and Ireland) and Flatfile Inc. (a US entity processing in Germany) for Lime Go. A US-owned hyperscaler holding customer data at rest puts CLOUD Act exposure at Erheblich regardless of the EU region, and the Trust Center still describes hosting only as a "Major Cloud Provider" without naming a data-centre country.

Pricing is enterprise / volume-negotiated; trial signups offered for both Lime CRM and Lime Go. Best fit: Nordic and DACH SMBs and mid-market companies in real estate, manufacturing, energy, retail, NGO, or consulting verticals that want a publicly-listed Swedish vendor with deep industry templates and multi-product breadth across CRM + customer messaging + change management. Procurement-grade EU-only buyers should ask which AWS region holds their data, since the vendor publishes only "EU", and read the DPA, which is public but served as a scanned PDF without a text layer.

Unterauftragsverarbeiter-Karte · nicht offengelegt

Anbieter veröffentlicht keine Liste der Unterauftragsverarbeiter. Schrems-II-Konformität und CLOUD-Act-Risiko lassen sich ohne sie nicht unabhängig prüfen.

Rahmenwerke & Zertifizierungen

ISO/IEC 27001
Aktiv

Funktionsmatrix

Tabelle 1Funktionen von Lime CRM

Sales-Pipeline Ja
E-Mail-Sync Ja
Workflow-Automatisierung Ja
Lead-Erfassung Ja
E-Mail-Kampagnen Ja
Angebote / Rechnungen Ja
Telefonie Ja
Mobile App Nein
Gratis-Tarif Nein

Integration & Zugriff

REST API Ja
SSO (SAML / OIDC) Ja

Compliance & Governance

Audit log Ja
Self-host / on-prem option Ja

Preise & Tarife

Individuelle Preise

Kontaktieren Sie den Anbieter für Staffel- oder Mengenpreise.

Preisseite ansehen

Öffentliche Dokumente

  • Auftragsverarbeitungsvertrag (AVV)
    www.lime-technologies.com/en…
    Öffnen
  • Liste der Unterauftragsverarbeiter
    www.lime-technologies.com/en…
    Öffnen

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