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EU VETTED

LiveChat (Text)

Service d'assistance · Pologne
Fondé en 2002 · livechat.com

Wrocław-based Polish customer-service suite (Text S.A., WSE-listed since 2014), 28k+ customers in 150+ countries; LiveChat + ChatBot + HelpDesk.

LiveChat (Text) propose un hébergement européen en Pologne, mais une maison mère ou un sous-traitant américain laisse une exposition matérielle au CLOUD Act. Référencé dans la catégorie Service d'assistance.

Notes d’évaluation

LiveChat is now operated by Text S.A. (Wrocław, Poland; founded 2002 as LiveChat Software, rebranded to Text S.A. in September 2023), publicly listed on the Warsaw Stock Exchange since April 2014 (WSE ticker TXT). Widely-held public stock with no US-PE or US-VC controlling interest on record; 28,000+ paid customers across 150+ countries including Adobe, ING, Orange, PayPal; broader Text platform includes LiveChat, ChatBot, HelpDesk, and Copilot AI. EU-owned via the Polish WSE-listed parent with no US controlling interest. A public DPA is available (livechat.com/legal/data-processing-addendum/, last updated 22 May 2026) and a public sub-processors list is now on record (last updated 7 October 2025). That list is what moves the listing: file storage runs on AWS, cloud services on Google Cloud Platform, DNS on Cloudflare and the AI layer on OpenAI OpCo, LLC — eight US-owned processors in total, with customer data at rest on two of them. CLOUD Act exposure is therefore material, not minor, and the ≥3-US-sub-processor threshold caps the compliance score at 3. Data centres exist in two independent regions (one EEA/EU, one USA) and the region is chosen at signup, so EU buyers must actively pick the EU region; the AI features are bundled into every plan rather than being an opt-in add-on.

Constats

CLOUD Act
Actionnariat
Sous-traitants
9 · 9 US

Signaux vérifiés

Juridiction
  • Hébergement UE / adéquation: Oui
  • Opérateur UE / adéquation: Oui
  • Aucune exposition au CLOUD Act: Non
Transparence
  • DPA public: Oui
  • Sous-traitants divulgués: Oui
  • Clients open source: Non
  • Certification tierce: Non
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À propos de LiveChat (Text)

LiveChat is the original product of Text S.A., a Polish customer-service software company headquartered in Wrocław, Poland since its founding in 2002, now publicly listed on the Warsaw Stock Exchange under the ticker TXT (originally listed as LVC in April 2014; rebranded from LiveChat Software S.A. to Text S.A. in September 2023). The company has built an unusually long-running EU customer-service brand: 28,000+ paid customers across 150+ countries, including reference deployments at Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal. The current product surface is LiveChat (the original live-chat platform), ChatBot (no-code chatbot builder), HelpDesk (ticketing and support workflow), and Copilot (AI assistant layered across the suite).

For an EU-sovereignty audit the listing is structurally clean at the ownership layer: Polish public-listed company on WSE, widely-held stock, no US-PE or US-VC controlling interest on the cap table, EU-rooted founder culture, 20+-year operating history through multiple AI-cycle inflexions. A public DPA is available at livechat.com/legal/data-processing-addendum/. The company also operates a US office in Boston, Massachusetts to serve its substantial North American customer base. This is a sales-and-operations presence rather than a controlling-entity restructure, so the ownership tier remains eu_owned. The main procurement caveat sits below the ownership layer. The sub-processor list published on 7 October 2025 names eight US-owned processors: AWS holds file storage and Google Cloud Platform the cloud services, with Cloudflare on DNS, plus Akamai, ActiveCampaign/Postmark, FullStory, Sprig, Sentry, and OpenAI OpCo, LLC behind the AI layer. Data centres run in two independent regions, one EEA and one in the USA, and the region is chosen at signup, so EU buyers must actively pick the EU one. The AI features are bundled into all four plans with no opt-in qualifier, so an EU buyer cannot decline them and stay on the product.

Pricing is per seat and published in US dollars with no EUR list price: Starter from 19 $ per person per month billed annually ($25 billed monthly), Team $49, Business $79, Enterprise on quote. Best fit: Polish, EU, and US-EU mid-market enterprises needing a long-running publicly-accountable customer-service vendor; e-commerce + financial services + telecoms customers (the existing reference base); buyers who specifically want the Warsaw-Stock-Exchange counterparty as a sovereignty signal. Procurement-grade EU-only buyers requiring zero US-cloud will not find a clean answer in this category: the closest is Userlike / Lime Connect (DE, Swedish-public-listed parent, chat data on German Hetzner servers), while Crisp (FR) is EU-owned but hosts core conversation data on US-owned DigitalOcean in Amsterdam.

Carte des sous-traitants · 9

Source
  • ActiveCampaign, LLC US
    États-Unis

    Transactional email via Postmark

  • Akamai Technologies, Inc. US
    États-Unis

    CDN and firewall services (listed as worldwide)

  • Amazon Web Services LLC US
    États-Unis

    File storage (data at rest; listed as US and EU)

  • Cloudflare, Inc. US
    États-Unis

    DNS services (listed as US and EU)

  • FullStory, Inc. US
    États-Unis

    Customer experience analytics

  • Functional Software, Inc. (Sentry) US
    États-Unis

    Performance monitoring

  • Google LLC US
    États-Unis

    Google Cloud Platform hosting, AI-enabled functionality, email and internal document storage, experience analytics (listed as US and EU)

  • OpenAI OpCo, LLC US
    États-Unis

    AI-enabled functionality: client communication and service enhancement (bundled into every plan, not an opt-in add-on)

  • Sprig Technologies Inc. US
    États-Unis

    User research and feedback collection

Source : liste publiée des sous-traitants de l’éditeur, lue le 26 août 2026.

9 sous-traitants sur 9 sont détenus par des capitaux américains ou établis aux États-Unis. Exposition au CLOUD Act applicable.

Référentiels & certifications · aucune répertoriée

Nous avons vérifié le site de l'éditeur et les registres des organismes de certification. Aucune certification active trouvée à la date du dernier audit (2026-08-26).

Matrice de fonctionnalités

Tableau 2Fonctionnalités de LiveChat (Text)

Automatisation Oui
Boîte partagée Non
Live chat Oui
Base de connaissances Non
Multicanal Oui
Enquêtes CSAT Oui
Assistance IA Oui

Intégration & accès

REST API Oui
SSO (SAML / OIDC) Oui

Conformité & gouvernance

Audit log Oui
Self-host / on-prem option Non

Tarifs & paliers

à partir de 19 $/mois
Payant · facturé annuellement
Voir la page tarifs

Documents publics

  • Contrat de sous-traitance (DPA)
    www.livechat.com/legal…
    Ouvrir
  • Liste des sous-traitants
    www.livechat.com/help…
    Ouvrir
  • Conditions d'utilisation
    www.livechat.com/legal…
    Ouvrir

Alternatives dans cette catégorie

  • Crisp
    France · 45 $/mois
    Hébergé UE
    DPA public: Non Sous-traitants: Oui Open source: Non
  • Userlike (Lime Connect)
    Allemagne · 87 €/mois
    Basé UE
    DPA public: Oui Sous-traitants: Oui Open source: Non
  • Customerly
    Irlande · 19 $/mois
    Hébergé UE
    DPA public: Oui Sous-traitants: Oui Open source: Non
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