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EU VETTED

LiveChat (Text)

Helpdesk · Polen
Gegründet 2002 · livechat.com

Wrocław-based Polish customer-service suite (Text S.A., WSE-listed since 2014), 28k+ customers in 150+ countries; LiveChat + ChatBot + HelpDesk.

LiveChat (Text) bietet EU-Hosting in Polen, doch ein US-Mutterkonzern oder Unterauftragsverarbeiter hinterlässt ein materielles CLOUD-Act-Risiko. Gelistet unter Helpdesk.

Bewertungsnotizen

LiveChat is now operated by Text S.A. (Wrocław, Poland; founded 2002 as LiveChat Software, rebranded to Text S.A. in September 2023), publicly listed on the Warsaw Stock Exchange since April 2014 (WSE ticker TXT). Widely-held public stock with no US-PE or US-VC controlling interest on record; 28,000+ paid customers across 150+ countries including Adobe, ING, Orange, PayPal; broader Text platform includes LiveChat, ChatBot, HelpDesk, and Copilot AI. EU-owned via the Polish WSE-listed parent with no US controlling interest. A public DPA is available (livechat.com/legal/data-processing-addendum/, last updated 22 May 2026) and a public sub-processors list is now on record (last updated 7 October 2025). That list is what moves the listing: file storage runs on AWS, cloud services on Google Cloud Platform, DNS on Cloudflare and the AI layer on OpenAI OpCo, LLC — eight US-owned processors in total, with customer data at rest on two of them. CLOUD Act exposure is therefore material, not minor, and the ≥3-US-sub-processor threshold caps the compliance score at 3. Data centres exist in two independent regions (one EEA/EU, one USA) and the region is chosen at signup, so EU buyers must actively pick the EU region; the AI features are bundled into every plan rather than being an opt-in add-on.

Befund

CLOUD Act
Eigentümer
Unterauftragsverarbeiter
9 · 9 US

Geprüfte Signale

Jurisdiktion
  • EU-/Angemessenheits-Hosting: Ja
  • EU-/Angemessenheits-Betreiber: Ja
  • Keine US-CLOUD-Act-Exposition: Nein
Transparenz
  • Öffentlicher AVV: Ja
  • Unterauftragsverarbeiter offengelegt: Ja
  • Open-Source-Clients: Nein
  • Zertifizierung durch Dritte: Nein
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Über LiveChat (Text)

LiveChat is the original product of Text S.A., a Polish customer-service software company headquartered in Wrocław, Poland since its founding in 2002, now publicly listed on the Warsaw Stock Exchange under the ticker TXT (originally listed as LVC in April 2014; rebranded from LiveChat Software S.A. to Text S.A. in September 2023). The company has built an unusually long-running EU customer-service brand: 28,000+ paid customers across 150+ countries, including reference deployments at Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal. The current product surface is LiveChat (the original live-chat platform), ChatBot (no-code chatbot builder), HelpDesk (ticketing and support workflow), and Copilot (AI assistant layered across the suite).

For an EU-sovereignty audit the listing is structurally clean at the ownership layer: Polish public-listed company on WSE, widely-held stock, no US-PE or US-VC controlling interest on the cap table, EU-rooted founder culture, 20+-year operating history through multiple AI-cycle inflexions. A public DPA is available at livechat.com/legal/data-processing-addendum/. The company also operates a US office in Boston, Massachusetts to serve its substantial North American customer base. This is a sales-and-operations presence rather than a controlling-entity restructure, so the ownership tier remains eu_owned. The main procurement caveat sits below the ownership layer. The sub-processor list published on 7 October 2025 names eight US-owned processors: AWS holds file storage and Google Cloud Platform the cloud services, with Cloudflare on DNS, plus Akamai, ActiveCampaign/Postmark, FullStory, Sprig, Sentry, and OpenAI OpCo, LLC behind the AI layer. Data centres run in two independent regions, one EEA and one in the USA, and the region is chosen at signup, so EU buyers must actively pick the EU one. The AI features are bundled into all four plans with no opt-in qualifier, so an EU buyer cannot decline them and stay on the product.

Pricing is per seat and published in US dollars with no EUR list price: Starter from 19 $ per person per month billed annually ($25 billed monthly), Team $49, Business $79, Enterprise on quote. Best fit: Polish, EU, and US-EU mid-market enterprises needing a long-running publicly-accountable customer-service vendor; e-commerce + financial services + telecoms customers (the existing reference base); buyers who specifically want the Warsaw-Stock-Exchange counterparty as a sovereignty signal. Procurement-grade EU-only buyers requiring zero US-cloud will not find a clean answer in this category: the closest is Userlike / Lime Connect (DE, Swedish-public-listed parent, chat data on German Hetzner servers), while Crisp (FR) is EU-owned but hosts core conversation data on US-owned DigitalOcean in Amsterdam.

Unterauftragsverarbeiter-Karte · 9

Quelle
  • ActiveCampaign, LLC US
    Vereinigte Staaten

    Transactional email via Postmark

  • Akamai Technologies, Inc. US
    Vereinigte Staaten

    CDN and firewall services (listed as worldwide)

  • Amazon Web Services LLC US
    Vereinigte Staaten

    File storage (data at rest; listed as US and EU)

  • Cloudflare, Inc. US
    Vereinigte Staaten

    DNS services (listed as US and EU)

  • FullStory, Inc. US
    Vereinigte Staaten

    Customer experience analytics

  • Functional Software, Inc. (Sentry) US
    Vereinigte Staaten

    Performance monitoring

  • Google LLC US
    Vereinigte Staaten

    Google Cloud Platform hosting, AI-enabled functionality, email and internal document storage, experience analytics (listed as US and EU)

  • OpenAI OpCo, LLC US
    Vereinigte Staaten

    AI-enabled functionality: client communication and service enhancement (bundled into every plan, not an opt-in add-on)

  • Sprig Technologies Inc. US
    Vereinigte Staaten

    User research and feedback collection

Quelle: veröffentlichte Unterauftragsverarbeiter-Liste des Anbieters, gelesen am 26 Aug 2026.

9 von 9 Unterauftragsverarbeitern sind in US-Eigentum oder haben ihren Sitz in den USA. CLOUD-Act-Risiko anwendbar.

Rahmenwerke & Zertifizierungen · keine gelistet

Wir haben die Website des Anbieters und die Register der Zertifizierungsstellen geprüft. Keine aktiven Zertifizierungen gefunden zum Zeitpunkt der letzten Prüfung (2026-08-26).

Funktionsmatrix

Tabelle 2Funktionen von LiveChat (Text)

Workflow-Automatisierung Ja
Gemeinsames Postfach Nein
Live-Chat Ja
Wissensdatenbank Nein
Multichannel Ja
CSAT-Umfragen Ja
KI-Assistenz Ja

Integration & Zugriff

REST API Ja
SSO (SAML / OIDC) Ja

Compliance & Governance

Audit log Ja
Self-host / on-prem option Nein

Preise & Tarife

ab 19 $/Monat
Kostenpflichtig · jährliche Abrechnung
Preisseite ansehen

Öffentliche Dokumente

  • Auftragsverarbeitungsvertrag (AVV)
    www.livechat.com/legal…
    Öffnen
  • Liste der Unterauftragsverarbeiter
    www.livechat.com/help…
    Öffnen
  • Nutzungsbedingungen
    www.livechat.com/legal…
    Öffnen

Alternativen in dieser Kategorie

  • Crisp
    Frankreich · 45 $/Mt.
    EU-gehostet
    Öffentl. AVV: Nein Subprozessoren: Ja Open Source: Nein
  • Userlike (Lime Connect)
    Deutschland · 87 €/Mt.
    EU-ansässig
    Öffentl. AVV: Ja Subprozessoren: Ja Open Source: Nein
  • Customerly
    Irland · 19 $/Mt.
    EU-gehostet
    Öffentl. AVV: Ja Subprozessoren: Ja Open Source: Nein
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