LiveChat is the original product of Text S.A., a Polish customer-service software company headquartered in Wrocław, Poland since its founding in 2002, now publicly listed on the Warsaw Stock Exchange under the ticker TXT (originally listed as LVC in April 2014; rebranded from LiveChat Software S.A. to Text S.A. in September 2023). The company has built an unusually long-running EU customer-service brand: 28,000+ paid customers across 150+ countries, including reference deployments at Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal. The current product surface is LiveChat (the original live-chat platform), ChatBot (no-code chatbot builder), HelpDesk (ticketing and support workflow), and Copilot (AI assistant layered across the suite).
For an EU-sovereignty audit the listing is structurally clean at the ownership layer: Polish public-listed company on WSE, widely-held stock, no US-PE or US-VC controlling interest on the cap table, EU-rooted founder culture, 20+-year operating history through multiple AI-cycle inflexions. A public DPA is available at livechat.com/legal/data-processing-addendum/. The company also operates a US office in Boston, Massachusetts to serve its substantial North American customer base. This is a sales-and-operations presence rather than a controlling-entity restructure, so the ownership tier remains eu_owned. The main procurement caveat sits below the ownership layer. The sub-processor list published on 7 October 2025 names eight US-owned processors: AWS holds file storage and Google Cloud Platform the cloud services, with Cloudflare on DNS, plus Akamai, ActiveCampaign/Postmark, FullStory, Sprig, Sentry, and OpenAI OpCo, LLC behind the AI layer. Data centres run in two independent regions, one EEA and one in the USA, and the region is chosen at signup, so EU buyers must actively pick the EU one. The AI features are bundled into all four plans with no opt-in qualifier, so an EU buyer cannot decline them and stay on the product.
Pricing is per seat and published in US dollars with no EUR list price: Starter from 19 $ per person per month billed annually ($25 billed monthly), Team $49, Business $79, Enterprise on quote. Best fit: Polish, EU, and US-EU mid-market enterprises needing a long-running publicly-accountable customer-service vendor; e-commerce + financial services + telecoms customers (the existing reference base); buyers who specifically want the Warsaw-Stock-Exchange counterparty as a sovereignty signal. Procurement-grade EU-only buyers requiring zero US-cloud will not find a clean answer in this category: the closest is Userlike / Lime Connect (DE, Swedish-public-listed parent, chat data on German Hetzner servers), while Crisp (FR) is EU-owned but hosts core conversation data on US-owned DigitalOcean in Amsterdam.