Userlike (Lime Connect)

Userlike is a Cologne-headquartered German live-chat and customer-messaging platform founded around 2011 by **Timoor Taufig** and **David Voswinkel** — Userlike UG / Lime Connect (Userlike) GmbH (Cologne, HRB 73211, Amtsgericht Köln). Historically positioned as a "made-in-Germany" alternative to Intercom and Drift with strong DACH-market traction and DSGVO-aligned engineering culture. The product surface covers live chat, AI chatbots, multi-channel inbox (WhatsApp, Facebook Messenger, Telegram), and contact-centre integrations. **Userlike is now operated by Lime Technologies AB** — the Swedish CRM group publicly listed on Nasdaq Stockholm — under the **Lime Connect** brand. The userlike.com domain 301-redirects to connect.lime-technologies.com at audit time, confirming the post-acquisition consolidation. CEO transition has occurred: as of recent reporting Pascal van Opzeeland holds the CEO role, while the original co-founders (Voswinkel previously held just under 49% of shares in April 2021, Taufig just under 44%) have presumably sold the majority of their stakes to Lime as part of the acquisition. Lime Technologies AB is widely-held on the Swedish public market — no US-PE controlling interest — which keeps the post-acquisition listing firmly `eu_owned`. Pricing is freemium with paid tiers; specific entry-tier EUR figures were not captured at audit. Best fit: German and DACH SMBs and mid-market customers needing live chat + AI chatbot with explicit German engineering heritage; existing Lime CRM customers extending into customer-messaging; procurement-grade EU buyers who want a Swedish-public-listed parent over US-VC-funded competitors. The score sits at 4/5 rather than 5/5 because the underlying hosting provider, formal DPA artefact, and a named sub-processors list for Userlike specifically are not publicly indexed at audit time post-acquisition.