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Crisp

Helpdesk · Frankreich
Gegründet 2015 · crisp.chat

Nantes-based French customer-messaging platform (Crisp IM SAS, founded 2015); fully bootstrapped, no VC, 200k+ customers, flat-rate pricing.

Crisp bietet EU-Hosting in Frankreich, doch ein US-Mutterkonzern oder Unterauftragsverarbeiter hinterlässt ein materielles CLOUD-Act-Risiko. Gelistet unter Helpdesk.

Bewertungsnotizen

Crisp IM SAS (Nantes, France; founded 2015 by Baptiste Jamin (CEO) and Valerian Saliou (CTO)) is a fully bootstrapped French customer-messaging platform with no venture capital, no PE, no parent company. 200,000+ customers on a flat-rate pricing model that explicitly rejects per-agent metering, with a 'Made in Europe' positioning, a French SAS legal entity and founder control. The CLOUD Act exposure is nonetheless material: core chat and conversation data is hosted at rest on DigitalOcean (a US-owned cloud provider) in Amsterdam, Netherlands (plugin infrastructure runs in Frankfurt, Germany). Because the underlying hosting provider has a US parent, customer messaging data carries material CLOUD Act exposure despite the EU regions and the EU subsidiary; the DPA is also not publicly accessible (reachable only via workspace settings inside a customer account, login required), a gap relative to procurement-grade buyers who expect a self-service DPA link.

Befund

CLOUD Act
Eigentümer
Unterauftragsverarbeiter
4 · 3 US

Geprüfte Signale

Jurisdiktion
  • EU-/Angemessenheits-Hosting: Ja
  • EU-/Angemessenheits-Betreiber: Ja
  • Keine US-CLOUD-Act-Exposition: Nein
Transparenz
  • Öffentlicher AVV: Nein
  • Unterauftragsverarbeiter offengelegt: Ja
  • Open-Source-Clients: Nein
  • Zertifizierung durch Dritte: Nein
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Über Crisp

Crisp is a Nantes-headquartered French customer-messaging platform operated by Crisp IM SAS and founded in 2015 by Baptiste Jamin (CEO) and Valerian Saliou (CTO). One of the structurally cleanest ownership stories in the directory: the company is fully bootstrapped (no venture capital, no private equity, no acquiring conglomerate, no US legal entity) and remains founder-controlled a decade after launch. The product reports 200,000+ customers and serves SMBs, e-commerce, and SaaS through a flat-rate pricing model that explicitly rejects the per-agent metering that dominates the Intercom / Drift / Freshdesk pricing pattern.

The product surface is broader than the original Crisp live-chat origin suggests: Hugo (the recently-launched AI support agent), the embeddable chat widget, multi-channel inbox (email, WhatsApp, Messenger, Telegram, SMS, Twitter), AI chatbots and agents, support CRM, ticketing, knowledge base, status pages, video and voice calls, and analytics. Crisp markets the suite as "Built from France 🇫🇷 / Made in Europe", the same positioning that procurement-grade buyers value when assessing alternatives to US-controlled competitors. The G2 awards stack (High Performer, Momentum Leader, Loved Winter 2025) and 14-day no-credit-card free trial reflect a polished SMB go-to-market.

For an EU-sovereignty audit Crisp has the cleanest ownership structure in the helpdesk category. French SAS legal entity, founder-controlled, bootstrapped: these are the structural fundamentals that even more-established competitors (Userlike acquired by Lime; LiveChat publicly listed but with US sales presence; Tidio US-VC-funded) can't quite match. One gap is disclosure: a unified DPA artefact is only accessible via workspace settings (login required), not via a public link. Procurement teams should request a signed DPA before onboarding. The decisive nuance, however, is on the infrastructure side: core chat and conversation data is hosted at rest on DigitalOcean (a US-owned cloud provider) in Amsterdam (plugin infrastructure in Frankfurt). Because the host has a US parent that is compellable regardless of the EU region, the CLOUD Act flag is material despite the clean French ownership. The AI feature stack adds an LLM dependency the published sub-processor page does not describe: Hugo's own documentation says the model is customer-selected among Anthropic Claude, OpenAI, Google Gemini and Mistral, three of the four US-owned, while the public GDPR page names only Crisp-owned Mirage for AI. Hugo has to be configured per workspace and the Free plan carries no AI credits, so that path is opt-in rather than on by default, but the disclosure gap is worth raising before signing. Best fit: French and EU SMBs / e-commerce / SaaS that want bootstrapped-founder ownership; companies that value flat-rate pricing over per-agent metering; buyers replacing Intercom or Drift with a structurally EU-independent vendor.

Unterauftragsverarbeiter-Karte · 4

Quelle
  • Cloudflare US
    Vereinigte Staaten

    CDN / edge infrastructure / DDoS protection

  • DigitalOcean US
    Vereinigte Staaten

    Server hosting (messaging in NL, plugins in DE; per Crisp via EU subsidiary subject to EU law)

  • Stripe US
    Vereinigte Staaten

    Payment processing (credit card storage)

  • Mirage EU
    Frankreich

    AI features (LiveTranslate, MagicReply); owned, developed and operated by Crisp

Quelle: veröffentlichte Unterauftragsverarbeiter-Liste des Anbieters, gelesen am 26 Aug 2026.

3 von 4 Unterauftragsverarbeitern sind in US-Eigentum oder haben ihren Sitz in den USA. CLOUD-Act-Risiko anwendbar.

Rahmenwerke & Zertifizierungen · keine gelistet

Wir haben die Website des Anbieters und die Register der Zertifizierungsstellen geprüft. Keine aktiven Zertifizierungen gefunden zum Zeitpunkt der letzten Prüfung (2026-08-26).

Funktionsmatrix

Tabelle 2Funktionen von Crisp

Workflow-Automatisierung Ja
Gemeinsames Postfach Ja
Live-Chat Ja
Wissensdatenbank Ja
SLA-Management Ja
Multichannel Ja
CSAT-Umfragen Ja
KI-Assistenz Ja

Integration & Zugriff

REST API Ja
SSO (SAML / OIDC) Ja

Compliance & Governance

Audit log Ja
Self-host / on-prem option Nein

Preise & Tarife

ab 45 $/Monat
Freemium
Preisseite ansehen

Öffentliche Dokumente

Anbieter veröffentlicht keinen öffentlichen AVV. Ohne öffentlich zugänglichen Auftragsverarbeitungsvertrag können kleine EU-Kunden den Verarbeitervertrag nicht selbst abschließen. Dies wird als fehlender öffentlicher AVV vermerkt (siehe So prüfen wir).
  • Auftragsverarbeitungsvertrag (AVV)
    — fehlt
    fehlt
  • Liste der Unterauftragsverarbeiter
    help.crisp.chat/en…
    Öffnen
  • Nutzungsbedingungen
    crisp.chat/en…
    Öffnen

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