Userlike (Lime Connect)
A single roll-up of ownership and CLOUD Act exposure.
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EU-Sovereign EU/EEA/Switzerland-owned and -operated, with no identified CLOUD Act exposure.
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EU-Based This listing EU-operated, with at most minor or transient US exposure.
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EU-Hosted EU hosting available, but a US parent or hyperscaler sub-processor creates material exposure.
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US-Linked Operated by a US-incorporated entity, directly subject to US jurisdiction.
Cologne-based German live-chat platform (Userlike UG, founded 2011); acquired by Swedish Lime Technologies AB (Nasdaq Stockholm-listed) and renamed Lime Connect in September 2025.
Userlike (Lime Connect) is a European service hosted in Germany, with at most minor, transient US exposure under the CLOUD Act. It is listed under Helpdesk.
Assessment notes
Userlike (Cologne, Germany; founded ~2011 by Timoor Taufig and David Voswinkel as Userlike UG / Lime Connect (Userlike) GmbH; HRB 73211 AG Köln) is now operated by Lime Technologies AB (the Swedish CRM group publicly listed on Nasdaq Stockholm) under the Lime Connect brand (userlike.com 301-redirects to connect.lime-technologies.com). Made-in-Germany live-chat platform with AI capabilities; the post-acquisition structure gives Userlike clean EU public-listed parent ownership (Swedish Lime parent) and German engineering operations. EU-owned via the Swedish-listed Lime parent, with a public DPA on record (Userlike-DPA_20230505.pdf). The vendor states that all chat data sits on servers within Germany on ISO 27001-certified infrastructure, and the Lime Connect privacy policy now names its recipients (Hetzner for IT systems, 360dialog GmbH and Meta Platforms Ireland on the WhatsApp path, AWS for CDN / SES / DNS, plus website and billing processors). Gaps: the LLM vendor behind Connect AI is still undisclosed, no data-centre city is published, and the DPA is now routed through a request webform rather than a linked download.
Findings
- CLOUD Act
- CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
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None EU operator, no US parent, no US sub-processors of note.
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Minor This listing A transient US sub-processor (CDN, maps); data at rest stays in the EU.
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Material US parent, or a core sub-processor is a US-owned hyperscaler.
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Direct The operator itself is US-incorporated.
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- Ownership
- Ownership
Where ultimate control over the operating company sits.
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EU-owned This listing EU-incorporated and EU-controlled; no significant US ownership.
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EU HQ, US-funded EU-headquartered but US venture- or PE-controlled.
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EU subsidiary, US parent European operating company owned by a US parent company.
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US-owned The operating company itself is US-headquartered.
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Other A non-EU jurisdiction. Swiss/EEA-owned vendors count as European here; the UK and others do not.
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- Sub-processors
- 0 none disclosed
Verified signals
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EU / adequacy hosting: Yes
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EU / adequacy operator: Yes
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No US CLOUD Act exposure: Not assessed
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Public DPA: Yes
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Sub-processors disclosed: Yes
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Open-source clients: No
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Third-party certification: No
Jump to
About Userlike (Lime Connect)
Userlike is a Cologne-headquartered German live-chat and customer-messaging platform founded around 2011 by Timoor Taufig and David Voswinkel, operating as Userlike UG / Lime Connect (Userlike) GmbH (Cologne, HRB 73211, Amtsgericht Köln). Historically positioned as a "made-in-Germany" alternative to Intercom and Drift with strong DACH-market traction and DSGVO-aligned engineering culture. The product surface covers live chat, AI chatbots, multi-channel inbox (WhatsApp, Facebook Messenger, Telegram), and contact-centre integrations.
Userlike is now operated by Lime Technologies AB (the Swedish CRM group publicly listed on Nasdaq Stockholm) under the Lime Connect brand. The userlike.com domain 301-redirects to connect.lime-technologies.com at audit time, confirming the post-acquisition consolidation. CEO transition has occurred: as of recent reporting Pascal van Opzeeland holds the CEO role, while the original co-founders (Voswinkel previously held just under 49% of shares in April 2021, Taufig just under 44%) have presumably sold the majority of their stakes to Lime as part of the acquisition. Lime Technologies AB is widely-held on the Swedish public market (no US-PE controlling interest), which keeps the post-acquisition listing firmly eu_owned.
Pricing is freemium and quoted in euro as plan totals with a seat minimum rather than per seat: Free at €0 (1 seat, 1 channel, 200 conversations), Pro from €87 per month on annual billing (€105 billed monthly, minimum 3 seats) and Enterprise on request with a minimum of 5 seats. AI is a paid opt-in add-on rather than a bundled default, Connect AI Agent from €99 per month and Connect AI Copilot from €19 per seat per month, both Pro and Enterprise only, which makes this the one listing in the category where an EU buyer can decline the AI layer and keep the product. Best fit: German and DACH SMBs and mid-market customers needing live chat + AI chatbot with explicit German engineering heritage; existing Lime CRM customers extending into customer-messaging; procurement-grade EU buyers who want a Swedish-public-listed parent over US-VC-funded competitors. Disclosure has improved since the acquisition: the vendor states all chat data sits on servers within Germany on ISO 27001-certified infrastructure, and the privacy policy names Hetzner for IT-system provision alongside 360dialog GmbH and Meta Platforms Ireland on the WhatsApp path and AWS for CDN, email and DNS. Gaps remain: the ISO 27001 belongs to the servers rather than to Lime Connect as an entity, no data-centre city is published, the LLM behind Connect AI is still unnamed, and the DPA is now routed through a request webform rather than a linked download.
Sub-processor map · none disclosed
Frameworks & certifications · none listed
Capability matrix
Table 1Capabilities of Userlike (Lime Connect)
Integration & access
Compliance & governance
Pricing & tiers
Public documents
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France · $45/moEU-HostedCLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
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None EU operator, no US parent, no US sub-processors of note.
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Minor A transient US sub-processor (CDN, maps); data at rest stays in the EU.
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Material This listing US parent, or a core sub-processor is a US-owned hyperscaler.
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Direct The operator itself is US-incorporated.
Public DPA: No Sub-processors: Yes Open source: No -
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How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
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None EU operator, no US parent, no US sub-processors of note.
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Minor A transient US sub-processor (CDN, maps); data at rest stays in the EU.
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Material This listing US parent, or a core sub-processor is a US-owned hyperscaler.
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Direct The operator itself is US-incorporated.
Public DPA: Yes Sub-processors: Yes Open source: No -
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Ireland · $19/moEU-HostedCLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
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None EU operator, no US parent, no US sub-processors of note.
-
Minor A transient US sub-processor (CDN, maps); data at rest stays in the EU.
-
Material This listing US parent, or a core sub-processor is a US-owned hyperscaler.
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Direct The operator itself is US-incorporated.
Public DPA: Yes Sub-processors: Yes Open source: No -
| Product | Sovereignty | CLOUD Act | Signals | From |
|---|---|---|---|---|
Crisp
France
|
EU-Hosted | CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
|
Public DPA: No
Sub-processors: Yes
Open source: No
|
$45/mo |
LiveChat (Text)
Poland
|
EU-Hosted | CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
|
Public DPA: Yes
Sub-processors: Yes
Open source: No
|
$19/mo |
Customerly
Ireland
|
EU-Hosted | CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
|
Public DPA: Yes
Sub-processors: Yes
Open source: No
|
$19/mo |