LiveChat (Text)
A single roll-up of ownership and CLOUD Act exposure.
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EU-Sovereign EU/EEA/Switzerland-owned and -operated, with no identified CLOUD Act exposure.
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EU-Based EU-operated, with at most minor or transient US exposure.
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EU-Hosted This listing EU hosting available, but a US parent or hyperscaler sub-processor creates material exposure.
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US-Linked Operated by a US-incorporated entity, directly subject to US jurisdiction.
Wrocław-based Polish customer-service suite (Text S.A., WSE-listed since 2014), 28k+ customers in 150+ countries; LiveChat + ChatBot + HelpDesk.
LiveChat (Text) offers EU hosting in Poland, but a US parent or sub-processor leaves material CLOUD Act exposure. It is listed under Helpdesk.
Assessment notes
LiveChat is now operated by Text S.A. (Wrocław, Poland; founded 2002 as LiveChat Software, rebranded to Text S.A. in September 2023), publicly listed on the Warsaw Stock Exchange since April 2014 (WSE ticker TXT). Widely-held public stock with no US-PE or US-VC controlling interest on record; 28,000+ paid customers across 150+ countries including Adobe, ING, Orange, PayPal; broader Text platform includes LiveChat, ChatBot, HelpDesk, and Copilot AI. EU-owned via the Polish WSE-listed parent with no US controlling interest. A public DPA is available (livechat.com/legal/data-processing-addendum/, last updated 22 May 2026) and a public sub-processors list is now on record (last updated 7 October 2025). That list is what moves the listing: file storage runs on AWS, cloud services on Google Cloud Platform, DNS on Cloudflare and the AI layer on OpenAI OpCo, LLC — eight US-owned processors in total, with customer data at rest on two of them. CLOUD Act exposure is therefore material, not minor, and the ≥3-US-sub-processor threshold caps the compliance score at 3. Data centres exist in two independent regions (one EEA/EU, one USA) and the region is chosen at signup, so EU buyers must actively pick the EU region; the AI features are bundled into every plan rather than being an opt-in add-on.
Findings
- CLOUD Act
- CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
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None EU operator, no US parent, no US sub-processors of note.
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Minor A transient US sub-processor (CDN, maps); data at rest stays in the EU.
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Material This listing US parent, or a core sub-processor is a US-owned hyperscaler.
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Direct The operator itself is US-incorporated.
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- Ownership
- Ownership
Where ultimate control over the operating company sits.
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EU-owned This listing EU-incorporated and EU-controlled; no significant US ownership.
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EU HQ, US-funded EU-headquartered but US venture- or PE-controlled.
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EU subsidiary, US parent European operating company owned by a US parent company.
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US-owned The operating company itself is US-headquartered.
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Other A non-EU jurisdiction. Swiss/EEA-owned vendors count as European here; the UK and others do not.
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- Sub-processors
- 9 · 9 US
Verified signals
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EU / adequacy hosting: Yes
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EU / adequacy operator: Yes
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No US CLOUD Act exposure: No
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Public DPA: Yes
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Sub-processors disclosed: Yes
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Open-source clients: No
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Third-party certification: No
Jump to
About LiveChat (Text)
LiveChat is the original product of Text S.A., a Polish customer-service software company headquartered in Wrocław, Poland since its founding in 2002, now publicly listed on the Warsaw Stock Exchange under the ticker TXT (originally listed as LVC in April 2014; rebranded from LiveChat Software S.A. to Text S.A. in September 2023). The company has built an unusually long-running EU customer-service brand: 28,000+ paid customers across 150+ countries, including reference deployments at Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal. The current product surface is LiveChat (the original live-chat platform), ChatBot (no-code chatbot builder), HelpDesk (ticketing and support workflow), and Copilot (AI assistant layered across the suite).
For an EU-sovereignty audit the listing is structurally clean at the ownership layer: Polish public-listed company on WSE, widely-held stock, no US-PE or US-VC controlling interest on the cap table, EU-rooted founder culture, 20+-year operating history through multiple AI-cycle inflexions. A public DPA is available at livechat.com/legal/data-processing-addendum/. The company also operates a US office in Boston, Massachusetts to serve its substantial North American customer base. This is a sales-and-operations presence rather than a controlling-entity restructure, so the ownership tier remains eu_owned. The main procurement caveat sits below the ownership layer. The sub-processor list published on 7 October 2025 names eight US-owned processors: AWS holds file storage and Google Cloud Platform the cloud services, with Cloudflare on DNS, plus Akamai, ActiveCampaign/Postmark, FullStory, Sprig, Sentry, and OpenAI OpCo, LLC behind the AI layer. Data centres run in two independent regions, one EEA and one in the USA, and the region is chosen at signup, so EU buyers must actively pick the EU one. The AI features are bundled into all four plans with no opt-in qualifier, so an EU buyer cannot decline them and stay on the product.
Pricing is per seat and published in US dollars with no EUR list price: Starter from $19 per person per month billed annually ($25 billed monthly), Team $49, Business $79, Enterprise on quote. Best fit: Polish, EU, and US-EU mid-market enterprises needing a long-running publicly-accountable customer-service vendor; e-commerce + financial services + telecoms customers (the existing reference base); buyers who specifically want the Warsaw-Stock-Exchange counterparty as a sovereignty signal. Procurement-grade EU-only buyers requiring zero US-cloud will not find a clean answer in this category: the closest is Userlike / Lime Connect (DE, Swedish-public-listed parent, chat data on German Hetzner servers), while Crisp (FR) is EU-owned but hosts core conversation data on US-owned DigitalOcean in Amsterdam.
Sub-processor map · 9
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ActiveCampaign, LLC USUnited States
Transactional email via Postmark
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Akamai Technologies, Inc. USUnited States
CDN and firewall services (listed as worldwide)
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Amazon Web Services LLC USUnited States
File storage (data at rest; listed as US and EU)
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Cloudflare, Inc. USUnited States
DNS services (listed as US and EU)
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FullStory, Inc. USUnited States
Customer experience analytics
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Functional Software, Inc. (Sentry) USUnited States
Performance monitoring
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Google LLC USUnited States
Google Cloud Platform hosting, AI-enabled functionality, email and internal document storage, experience analytics (listed as US and EU)
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OpenAI OpCo, LLC USUnited States
AI-enabled functionality: client communication and service enhancement (bundled into every plan, not an opt-in add-on)
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Sprig Technologies Inc. USUnited States
User research and feedback collection
| Vendor | Country | Purpose | Owner |
|---|---|---|---|
| ActiveCampaign, LLC | United States | Transactional email via Postmark | US |
| Akamai Technologies, Inc. | United States | CDN and firewall services (listed as worldwide) | US |
| Amazon Web Services LLC | United States | File storage (data at rest; listed as US and EU) | US |
| Cloudflare, Inc. | United States | DNS services (listed as US and EU) | US |
| FullStory, Inc. | United States | Customer experience analytics | US |
| Functional Software, Inc. (Sentry) | United States | Performance monitoring | US |
| Google LLC | United States | Google Cloud Platform hosting, AI-enabled functionality, email and internal document storage, experience analytics (listed as US and EU) | US |
| OpenAI OpCo, LLC | United States | AI-enabled functionality: client communication and service enhancement (bundled into every plan, not an opt-in add-on) | US |
| Sprig Technologies Inc. | United States | User research and feedback collection | US |
Source: the vendor’s published sub-processor list, read 26 Aug 2026.
Frameworks & certifications · none listed
Capability matrix
Table 2Capabilities of LiveChat (Text)
Integration & access
Compliance & governance
Pricing & tiers
Public documents
Alternatives in this category
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France · $45/moEU-HostedCLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
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None EU operator, no US parent, no US sub-processors of note.
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Minor A transient US sub-processor (CDN, maps); data at rest stays in the EU.
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Material This listing US parent, or a core sub-processor is a US-owned hyperscaler.
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Direct The operator itself is US-incorporated.
Public DPA: No Sub-processors: Yes Open source: No -
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Germany · €87/moEU-BasedCLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
-
None EU operator, no US parent, no US sub-processors of note.
-
Minor This listing A transient US sub-processor (CDN, maps); data at rest stays in the EU.
-
Material US parent, or a core sub-processor is a US-owned hyperscaler.
-
Direct The operator itself is US-incorporated.
Public DPA: Yes Sub-processors: Yes Open source: No -
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Ireland · $19/moEU-HostedCLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
-
None EU operator, no US parent, no US sub-processors of note.
-
Minor A transient US sub-processor (CDN, maps); data at rest stays in the EU.
-
Material This listing US parent, or a core sub-processor is a US-owned hyperscaler.
-
Direct The operator itself is US-incorporated.
Public DPA: Yes Sub-processors: Yes Open source: No -
| Product | Sovereignty | CLOUD Act | Signals | From |
|---|---|---|---|---|
Crisp
France
|
EU-Hosted | CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
|
Public DPA: No
Sub-processors: Yes
Open source: No
|
$45/mo |
Userlike (Lime Connect)
Germany
|
EU-Based | CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
|
Public DPA: Yes
Sub-processors: Yes
Open source: No
|
€87/mo |
Customerly
Ireland
|
EU-Hosted | CLOUD Act exposure
How exposed customer data is to US authorities under the CLOUD Act (Clarifying Lawful Overseas Use of Data Act).
|
Public DPA: Yes
Sub-processors: Yes
Open source: No
|
$19/mo |