LiveChat is the original product of Text S.A., a Polish customer-service software company headquartered in Wrocław, Poland since its founding in 2002, now publicly listed on the Warsaw Stock Exchange under the ticker TXT (originally listed as LVC in April 2014; rebranded from LiveChat Software S.A. to Text S.A. in September 2023). The company has built an unusually long-running EU customer-service brand: 28,000+ paid customers across 150+ countries, including reference deployments at Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal. The current product surface is LiveChat (the original live-chat platform), ChatBot (no-code chatbot builder), HelpDesk (ticketing and support workflow), and Copilot (AI assistant layered across the suite).
For an EU-sovereignty audit the listing is structurally clean at the ownership layer: Polish public-listed company on WSE, widely-held stock, no US-PE or US-VC controlling interest on the cap table, EU-rooted founder culture, 20+-year operating history through multiple AI-cycle inflexions. A public DPA is available at livechat.com/legal/data-processing-addendum/. The company also operates a US office in Boston, Massachusetts to serve its substantial North American customer base. This is a sales-and-operations presence rather than a controlling-entity restructure, so the ownership tier remains eu_owned. The main procurement caveat: the broader Text platform's AI features (Copilot, ChatBot) and the US-heavy enterprise customer base imply a multi-region hosting architecture with at least US-region availability. EU customers should explicitly request EU-region placement and may need to opt out of AI features that route through US LLM APIs.
Pricing is enterprise / per-agent / per-volume; specific entry-tier EUR figures were not captured at audit. Best fit: Polish, EU, and US-EU mid-market enterprises needing a long-running publicly-accountable customer-service vendor; e-commerce + financial services + telecoms customers (the existing reference base); buyers who specifically want the Warsaw-Stock-Exchange counterparty as a sovereignty signal. Procurement-grade EU-only buyers requiring zero US-cloud should look at Crisp (FR, EU-owned and EU-hosted) or Userlike (DE, Swedish-public-listed parent) instead.