Aller au contenu
EU VETTED

Tidio

Service d'assistance · Pologne
Fondé en 2013 · tidio.com

Szczecin-based Polish chatbot + live chat (founded 2013 by Tytus Gołas), 300k+ businesses, SOC 2; US-VC-funded (PeakSpan).

Tidio propose un hébergement européen en Pologne, mais une maison mère ou un sous-traitant américain laisse une exposition matérielle au CLOUD Act. Référencé dans la catégorie Service d'assistance.

Notes d’évaluation

Tidio (Szczecin, Poland; founded 2013 by Tytus Gołas at age 20 and Marcin Wiktor) is the fastest-growing Polish customer-service / chatbot platform with 300,000+ businesses on the platform and SOC 2 certification. Series B led by PeakSpan Capital (US growth equity, NYC) with Inovo Venture Partners (Poland) and InPost CEO Rafał Brzoska, US$26.8M total raised. EU HQ but US-VC-led cap table: the PeakSpan Capital lead investor position flags the listing as eu_hq_us_funded. Hosting is on AWS (confirmed by the vendor, region not published) and the AI features (Lyro AI Agent, Hubi AI) add an LLM dependency whose provider Tidio still does not name, so CLOUD Act exposure stays material. The DPA is a public un-gated PDF, but the sub-processors list moved into a Trust Center (trust.tidio.com) that hands it out only on request, and the SOC 2 Type II report is likewise request-only. Tidio is also a self-declared EU-US Data Privacy Framework participant.

Constats

CLOUD Act
Actionnariat
Sous-traitants
— non divulgué

Signaux vérifiés

Juridiction
  • Hébergement UE / adéquation: Oui
  • Opérateur UE / adéquation: Oui
  • Aucune exposition au CLOUD Act: Non
Transparence
  • DPA public: Oui
  • Sous-traitants divulgués: Non
  • Clients open source: Non
  • Certification tierce: Oui
Aller à

À propos de Tidio

Tidio is a Szczecin-headquartered Polish customer-service platform founded in 2013 by Tytus Gołas (at age 20, in Szczecin) and Marcin Wiktor, and one of the fastest-growing Polish SaaS exports of the decade. The product covers live chat, helpdesk ticketing, chatbots, and an AI agent layer, recently expanded with Lyro AI Agent (customer-service automation) and Hubi AI (marketing automation) on top of the core multi-channel inbox. The company reports more than 300,000 businesses on the platform with strong G2 / Capterra / Shopify / WordPress ratings (4.6-4.7 across reviewers). The company carries SOC 2 attestation.

For an EU-sovereignty audit the procurement-grade picture is mixed. The Polish HQ and founder team are clean European; total funding raised is approximately US$26.8M and the Series B was led by PeakSpan Capital (a US growth-equity firm headquartered in New York) alongside Inovo Venture Partners (Poland) and InPost CEO Rafał Brzoska's individual investment. The PeakSpan lead at the cap-table layer plus the recent AI product expansion (which structurally requires either US LLM-API dependencies like OpenAI / Anthropic or self-trained models on hyperscaler GPU) keeps the listing at eu_hq_us_funded with material CLOUD Act exposure under our strict-ownership stance. The hosting provider is now vendor-confirmed as AWS, with no region published, which independently sustains the material flag. Tidio still names no LLM vendor for Lyro or Hubi anywhere public, and both the sub-processor document and the SOC 2 Type II report moved behind a request gate in the trust centre, so neither can be read before contacting the vendor.

Pricing is freemium and published in US dollars, billed per billable conversation rather than per seat: Free at $0 (50 billable conversations, 10 seats), Starter from 24.17 $ per month, Growth from $49.17, Plus $300 plus usage and Premium on quote, with Lyro AI and Flows sold as separate add-ons. The headline figures are the annual-billing per-month equivalents. Best fit: SMB e-commerce businesses on Shopify / WooCommerce that need integrated chat + chatbot + AI agent automation, Polish + European SMBs that want a Polish-founded alternative to Intercom / Drift, and any organisation that can accept a US-VC-funded EU brand with the typical AI-stack US-cloud dependencies. Procurement-grade EU-only buyers requiring clean ownership should look at Crisp (FR), Userlike (DE), or chatlyn (AT, Nordic-VC-funded only) instead.

Carte des sous-traitants · non divulgué

L'éditeur ne publie pas de liste de sous-traitants. La conformité Schrems II et l'exposition au CLOUD Act ne peuvent pas être vérifiées indépendamment sans elle.

Référentiels & certifications

SOC 2
Active
Information · cadre US

Matrice de fonctionnalités

Tableau 1Fonctionnalités de Tidio

Automatisation Oui
Boîte partagée Oui
Live chat Oui
Base de connaissances Oui
Gestion des SLA Oui
Multicanal Oui
Enquêtes CSAT Oui
Assistance IA Oui

Intégration & accès

REST API Oui
SSO (SAML / OIDC) Oui

Conformité & gouvernance

Audit log Oui
Self-host / on-prem option Non

Tarifs & paliers

à partir de 24.17 $/mois
Freemium · facturé annuellement
Voir la page tarifs

Documents publics

L'éditeur ne publie pas de liste de sous-traitants. La conformité Schrems II et l'exposition au CLOUD Act ne peuvent pas être vérifiées indépendamment sans elle.
  • Contrat de sous-traitance (DPA)
    www.tidio.com/wp-content…
    Ouvrir
  • Liste des sous-traitants
    — manquant
    manquant
  • Conditions d'utilisation
    www.tidio.com/terms…
    Ouvrir

Alternatives dans cette catégorie

  • Crisp
    France · 45 $/mois
    Hébergé UE
    DPA public: Non Sous-traitants: Oui Open source: Non
  • Userlike (Lime Connect)
    Allemagne · 87 €/mois
    Basé UE
    DPA public: Oui Sous-traitants: Oui Open source: Non
  • LiveChat (Text)
    Pologne · 19 $/mois
    Hébergé UE
    DPA public: Oui Sous-traitants: Oui Open source: Non
Voir toutes les alternatives service d'assistance