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EU VETTED

Tidio

Helpdesk · Polen
Gegründet 2013 · tidio.com

Szczecin-based Polish chatbot + live chat (founded 2013 by Tytus Gołas), 300k+ businesses, SOC 2; US-VC-funded (PeakSpan).

Tidio bietet EU-Hosting in Polen, doch ein US-Mutterkonzern oder Unterauftragsverarbeiter hinterlässt ein materielles CLOUD-Act-Risiko. Gelistet unter Helpdesk.

Bewertungsnotizen

Tidio (Szczecin, Poland; founded 2013 by Tytus Gołas at age 20 and Marcin Wiktor) is the fastest-growing Polish customer-service / chatbot platform with 300,000+ businesses on the platform and SOC 2 certification. Series B led by PeakSpan Capital (US growth equity, NYC) with Inovo Venture Partners (Poland) and InPost CEO Rafał Brzoska, US$26.8M total raised. EU HQ but US-VC-led cap table: the PeakSpan Capital lead investor position flags the listing as eu_hq_us_funded. Hosting is on AWS (confirmed by the vendor, region not published) and the AI features (Lyro AI Agent, Hubi AI) add an LLM dependency whose provider Tidio still does not name, so CLOUD Act exposure stays material. The DPA is a public un-gated PDF, but the sub-processors list moved into a Trust Center (trust.tidio.com) that hands it out only on request, and the SOC 2 Type II report is likewise request-only. Tidio is also a self-declared EU-US Data Privacy Framework participant.

Befund

CLOUD Act
Eigentümer
Unterauftragsverarbeiter
— nicht offengelegt

Geprüfte Signale

Jurisdiktion
  • EU-/Angemessenheits-Hosting: Ja
  • EU-/Angemessenheits-Betreiber: Ja
  • Keine US-CLOUD-Act-Exposition: Nein
Transparenz
  • Öffentlicher AVV: Ja
  • Unterauftragsverarbeiter offengelegt: Nein
  • Open-Source-Clients: Nein
  • Zertifizierung durch Dritte: Ja
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Über Tidio

Tidio is a Szczecin-headquartered Polish customer-service platform founded in 2013 by Tytus Gołas (at age 20, in Szczecin) and Marcin Wiktor, and one of the fastest-growing Polish SaaS exports of the decade. The product covers live chat, helpdesk ticketing, chatbots, and an AI agent layer, recently expanded with Lyro AI Agent (customer-service automation) and Hubi AI (marketing automation) on top of the core multi-channel inbox. The company reports more than 300,000 businesses on the platform with strong G2 / Capterra / Shopify / WordPress ratings (4.6-4.7 across reviewers). The company carries SOC 2 attestation.

For an EU-sovereignty audit the procurement-grade picture is mixed. The Polish HQ and founder team are clean European; total funding raised is approximately US$26.8M and the Series B was led by PeakSpan Capital (a US growth-equity firm headquartered in New York) alongside Inovo Venture Partners (Poland) and InPost CEO Rafał Brzoska's individual investment. The PeakSpan lead at the cap-table layer plus the recent AI product expansion (which structurally requires either US LLM-API dependencies like OpenAI / Anthropic or self-trained models on hyperscaler GPU) keeps the listing at eu_hq_us_funded with material CLOUD Act exposure under our strict-ownership stance. The hosting provider is now vendor-confirmed as AWS, with no region published, which independently sustains the material flag. Tidio still names no LLM vendor for Lyro or Hubi anywhere public, and both the sub-processor document and the SOC 2 Type II report moved behind a request gate in the trust centre, so neither can be read before contacting the vendor.

Pricing is freemium and published in US dollars, billed per billable conversation rather than per seat: Free at $0 (50 billable conversations, 10 seats), Starter from 24.17 $ per month, Growth from $49.17, Plus $300 plus usage and Premium on quote, with Lyro AI and Flows sold as separate add-ons. The headline figures are the annual-billing per-month equivalents. Best fit: SMB e-commerce businesses on Shopify / WooCommerce that need integrated chat + chatbot + AI agent automation, Polish + European SMBs that want a Polish-founded alternative to Intercom / Drift, and any organisation that can accept a US-VC-funded EU brand with the typical AI-stack US-cloud dependencies. Procurement-grade EU-only buyers requiring clean ownership should look at Crisp (FR), Userlike (DE), or chatlyn (AT, Nordic-VC-funded only) instead.

Unterauftragsverarbeiter-Karte · nicht offengelegt

Anbieter veröffentlicht keine Liste der Unterauftragsverarbeiter. Schrems-II-Konformität und CLOUD-Act-Risiko lassen sich ohne sie nicht unabhängig prüfen.

Rahmenwerke & Zertifizierungen

SOC 2
Aktiv
Hinweis · US-Rahmenwerk

Funktionsmatrix

Tabelle 1Funktionen von Tidio

Workflow-Automatisierung Ja
Gemeinsames Postfach Ja
Live-Chat Ja
Wissensdatenbank Ja
SLA-Management Ja
Multichannel Ja
CSAT-Umfragen Ja
KI-Assistenz Ja

Integration & Zugriff

REST API Ja
SSO (SAML / OIDC) Ja

Compliance & Governance

Audit log Ja
Self-host / on-prem option Nein

Preise & Tarife

ab 24.17 $/Monat
Freemium · jährliche Abrechnung
Preisseite ansehen

Öffentliche Dokumente

Anbieter veröffentlicht keine Liste der Unterauftragsverarbeiter. Schrems-II-Konformität und CLOUD-Act-Risiko lassen sich ohne sie nicht unabhängig prüfen.
  • Auftragsverarbeitungsvertrag (AVV)
    www.tidio.com/wp-content…
    Öffnen
  • Liste der Unterauftragsverarbeiter
    — fehlt
    fehlt
  • Nutzungsbedingungen
    www.tidio.com/terms…
    Öffnen

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