CustomerEagle is an AI-first customer-support inbox launched in 2026 by RSG Digital, a sole proprietorship registered with the Dutch Chamber of Commerce on 18 May 2026 (KvK 42085647, Veldhoven, North Brabant). It brings website chat, email, WhatsApp, Facebook Messenger and Instagram into shared inboxes; an AI agent answers from the knowledge base and help-centre content the customer has approved, cites its sources and hands the conversation to a person with a summary when it is not confident. Around that sit an agent copilot for drafts and summaries, workflow rules with SLA escalation and human approval for actions such as refunds, a public help centre, Shopify and WooCommerce order lookups gated by an email-and-order-number match, co-browsing and translation add-ons, a light CRM with pipelines, a marketing add-on, and an AI Voice phone agent available on request. Contracting party is a sole trader, which a procurement team should know, although none of the legal documents states the legal form.
The disclosure is unusually complete for a company this young, and it is the disclosure that determines the rating. The public DPA names every service provider with a processing location. Conversations and the database are hosted on Railway, a US company whose only EU region is Amsterdam (hosting country: Netherlands), with Cloudflare in front of every hostname and for object storage, Resend for outgoing email and OpenAI for AI answers under Standard Contractual Clauses, so every provider that holds or processes conversation content is US-owned (CLOUD Act rating: Material). The DPA also names DeepSeek, based in Hangzhou, as the default provider for AI text generation and classification, and says plainly that DeepSeek offers no SCCs and no Art. 28 agreement, so CustomerEagle masks names, email addresses and phone numbers before sending content instead of relying on a Chapter V transfer mechanism. The privacy policy and security page are less precise: the first says transfers use SCCs, the second says AI processing can happen outside the EEA "including in the US" without mentioning China. The AI Voice add-on names no telephony or speech provider in any document, and its own page says post-call redaction does not change what the AI hears live, so the DPA's masking promise cannot cover voice. WhatsApp, Messenger and Instagram necessarily run through Meta's APIs, which the DPA treats as integrations the customer connects and controls.
Pricing is in EUR per agent and month, billed monthly, excluding VAT: a Free plan for one agent with email, live chat and one shared inbox; Standard €24.99 with 50 AI resolutions per agent, Messenger and Instagram; Professional 49.99 EUR with 150 resolutions, WhatsApp and AI drafting; Premium 84.99 EUR with 350 resolutions, SSO/SAML and SCIM. Extra AI resolutions cost 0.49 to 0.99 EUR each under a configurable spend cap, annual billing saves up to 20 percent, and paid plans can be trialled for 30 days without a card. Best fit: small e-commerce and SaaS teams that want an inexpensive AI-first inbox with a free tier and Shopify order context, and can accept US-owned hosting and a non-EU AI provider. Buyers who want conversations stored at rest by an EU-owned host should compare Userlike (Hetzner) in this category, and anyone who needs a transfer mechanism for every AI provider should ask CustomerEagle to switch the default away from DeepSeek before signing.