Freshworks-owned helpdesk. Indian-founded, NASDAQ-listed (FRSH), US-headquartered.
DISCLOSURE Some links on this site are affiliate links. We may earn a commission at no extra cost to you. Compliance scores and editorial rankings are never influenced by affiliate relationships.
Listed for transparency. Every product on this page is benchmarked against this baseline.
Freshworks-owned helpdesk. Indian-founded, NASDAQ-listed (FRSH), US-headquartered.
All 3 alternatives ranked by compliance score, benchmarked against Freshdesk (Freshworks).
| Product | Score | Owner | CLOUD Act | Cert. | Pricing | Action |
|---|---|---|---|---|---|---|
|
Freshdesk (Freshworks)
benchmark · US
|
1.0/5 | OWNERSHIP
Where ultimate control over the operating company sits.
|
CLOUD ACT EXPOSURE
How exposed customer data is to US authorities under the CLOUD Act.
|
SOC 2 no EU framework |
Freemium | your current |
|
Customerly
Ireland
|
VERIFIED SIGNALS
Jurisdiction
Transparency
|
OWNERSHIP
Where ultimate control over the operating company sits.
|
CLOUD ACT EXPOSURE
How exposed customer data is to US authorities under the CLOUD Act.
|
— | Paid | View profile → |
|
chatlyn
Austria
|
VERIFIED SIGNALS
Jurisdiction
Transparency
|
OWNERSHIP
Where ultimate control over the operating company sits.
|
CLOUD ACT EXPOSURE
How exposed customer data is to US authorities under the CLOUD Act.
|
— | Paid | View profile → |
|
Crisp
France
|
VERIFIED SIGNALS
Jurisdiction
Transparency
|
OWNERSHIP
Where ultimate control over the operating company sits.
|
CLOUD ACT EXPOSURE
How exposed customer data is to US authorities under the CLOUD Act.
|
— | Freemium | View profile → |
Ranked by feature parity + compliance score. Migration friction is weighted higher than feature breadth.
Dublin-based Italian-founded customer messaging + AI CRM (Customerly Ltd, 2017); EU-only data storage; Aura AI Assistant solves 71% of support volume.
Vienna-based Austrian hospitality AI communications hub (founded 2022); 1,000+ properties, omnichannel inbox + WhatsApp; €8M Series A from Smedvig (NO).
Nantes-based French customer-messaging platform (Crisp IM SAS, founded 2015); **fully bootstrapped, no VC**, 200k+ customers, flat-rate pricing.
For every product we read the public DPA, sub-processors document, hosting region declaration, and corporate ownership records. Each is timestamped. Compliance score is editorial, re-verified quarterly. We never accept self-attestation.
Reviewed by the EU Vetted editorial team · Editorial guidelines